Skip to content

Privacy Policy

Last updated: November 2026

1. Who we are

TradeSlides is a marketplace platform connecting customers with tradespeople. We are the data controller for the personal information we collect through our website, mobile app, and related services.

2. Information we collect

We collect information you provide directly:

  • Account details: name, email address, phone number, role, and password authentication data
  • Profile information: bio, services offered, coverage area, gallery photos, qualifications, insurance and business verification details for tradespeople
  • For tradespeople who are not yet verified, and verified tradespeople who do the photo ID check: a photo of a passport, driving licence or other photo ID, and a selfie holding it, so our review team can check that you are the person on the ID
  • Job details: service type, description, postcode or location, timeframe, status, and photos
  • Messages exchanged between customers and tradespeople
  • Reviews and ratings
  • Quotes and invoices, only if a tradesperson chooses to use the quoting feature: the business details they enter (a business name, plus an optional address, VAT and company numbers, logo and bank details), the names and contact details of the customers they quote, and the quotes and invoices themselves
  • Account deletion and support requests

We automatically collect:

  • IP address, request metadata, and basic service logs needed to keep the platform secure and reliable
  • Device or browser information sent as part of normal web and app requests
  • Rate-limit, authentication, upload, and monitoring events, with sensitive fields filtered where possible

3. How we use your information

  • To provide and maintain our services
  • To match customers with relevant tradespeople
  • To facilitate communication between users
  • To verify tradesperson qualifications
  • To send notifications about job activity
  • To send free tools and discounts, by email and in-app notification, to tradespeople who have said yes
  • To prevent fraud and ensure security
  • To investigate reports, which may involve our staff reviewing the reported content and the conversation it came from, and to enforce our terms
  • To diagnose issues and improve reliability
  • To comply with legal obligations and respond to account deletion requests

4. Our legal bases

Under UK GDPR we need a legal basis for each way we use your personal data:

  • Contract: running your account, matching jobs, delivering messages, and producing quotes and invoices
  • Legitimate interests: the photo ID check, preventing fraud and keeping the platform secure, error logs, and product analytics
  • Consent: listing your public profile in search engines. This is opt-in, and you can withdraw it at any time in your settings
  • Consent: sending tradespeople free tools and discounts, and giving our partner named in section 5 the details listed there so it can do the same. This is opt-in and never ticked for you, and you can withdraw it at any time
  • Legal obligation: keeping tax and accounting records

5. Sharing your information

We share limited information between customers and tradespeople to facilitate the service, such as names, job details, trade profiles, ratings, reviews, messages, and contact details where needed after a match. We do not sell your personal data to third parties.

We may share data with service providers who help us operate the platform, including hosting, database, file storage, email delivery, bot protection, operational monitoring, and product analytics providers. These providers process data for us so the service can work.

If you are a tradesperson and you say yes to offers, we give our partner stackForm Software your name, email address, trades and coverage area, and nothing else. We share nothing about tradespeople who have not said yes, and nothing about customers. It is a separate company and a separate controller of that information. It uses it for its own free tools and discounts and may contact you directly, under its own privacy notice.

Tradespeople can choose to let their public profile appear in search engines such as Google. This is off unless you turn it on in your profile settings, and turning it on makes the details on that profile, including your name and coverage area, searchable by anyone. You can turn it off again at any time, though search engines may take a while to remove a page they have already indexed.

6. Marketing offers

Offers of free tools and discounts are for tradespeople only, and only if you say yes. When you sign up, the box is unticked and you can sign up without ticking it. If your account already existed, the app asks you once, and we do not email you to ask. Saying no never affects your account.

We keep a record of whether and when you said yes or no, where you said it, which version of the wording you saw, and each later change, so that we can show your consent. That record is deleted when you delete your account.

You can withdraw consent at any time, as easily as you gave it. Use the switch in your profile settings on the website or in the app, or the unsubscribe link in any marketing email. When you withdraw, we stop sending you offers and we tell our partner. If a tradesperson account becomes a customer account, we withdraw consent.

Your phone's notification settings separately control whether notifications reach your device.

7. Cookies, analytics, and mobile SDKs

We use essential cookies and local storage to keep users signed in and remember basic interface preferences. We do not use advertising cookies or third-party analytics cookies.

We do measure how the service is used, so we can see where people get stuck. Usage events from the website and the app, such as the pages and screens you visit and the steps you take in a form, are sent to our own servers. Our servers pass them to PostHog, our analytics provider, which stores them in the EU. This sets no cookies and stores nothing on your device. When you create an account, we link the usage events from your visit before sign-up to that account.

The mobile app does not currently use third-party analytics SDKs, advertising SDKs, or tracking SDKs. We may process basic service logs from our own systems to keep TradeSlides secure, diagnose issues, and improve reliability.

8. Photos and device permissions

The mobile app and website may ask for access to your photo library or camera so you can upload job photos, profile photos, work gallery images, and, for tradespeople, a photo ID and a selfie holding it. We only upload files you choose to submit.

9. Data retention

We retain your account data for as long as your account is active or as needed to provide the service. If you request deletion, we will remove or anonymise personal data within 30 days where practical, except where we need to retain information for legal, security, dispute, fraud prevention, or accounting purposes.

A photo ID and selfie are deleted when our review team approves or rejects your verification or your photo ID check, when you delete your account, or 30 days after your most recent submission if we have not reviewed it by then, whichever comes first; we tell you if that happens. Files you upload during verification but do not submit, or later remove, are deleted within 48 hours. Deleted files are permanently erased from our storage backups within a few days. We keep only the outcome of the check, the method used, the date, and the type of document.

10. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability

To exercise these rights, contact us at privacy@tradeslides.co.uk. Mobile app users can also request account deletion from the profile screen.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

11. Security

We use security measures including HTTPS, secure hosting, access controls, rate limits, content security controls, upload validation, and monitoring to protect your data. Passwords are hashed and never stored in plain text.

12. Children

TradeSlides is not intended for users under 18. We do not knowingly collect personal data from children.

13. Contact

For privacy-related queries, email us at privacy@tradeslides.co.uk.